Rallied AI

Rallied AI is a revolutionary AI technician designed specifically for Managed Service Providers (MSPs) to streamline their operations and enhance efficiency. By autonomously resolving Level 1 (L1) and Level 2 (L2) support tickets, Rallied connects seamlessly to your entire tech stack and can interact with users through popular communication platforms like Slack and Teams. Its main value proposition lies in freeing up talent from mundane tasks such as password resets and account unlocks, allowing skilled engineers to focus on higher-value projects that drive business growth. Whether you are an MSP owner or a service manager, Rallied AI addresses your pressing need for increased productivity while reducing the overhead costs associated with hiring additional staff. With Rallied, you gain a reliable partner that enhances your service delivery and optimizes your operational capabilities.

Autonomous Ticket Resolution

Rallied AI autonomously resolves common L1 and L2 tickets such as password resets, account unlocks, and mailbox permissions. By executing the necessary fixes directly, it notifies users and updates tickets, ensuring a seamless support experience.

Intelligent Triage and Dispatch

With its intelligent triage capabilities, Rallied asks end users the right questions to categorize issues by priority. It efficiently fills in triage fields, retrieves relevant documentation from IT Glue or Hudu, and routes tickets to the appropriate technician for further action.

Onboarding and Offboarding Automation

Rallied simplifies the onboarding and offboarding process for employees. It automates the creation of M365 licenses, Active Directory accounts, and security groups for new hires, and can schedule offboarding tasks to revoke access and reclaim licenses for departing contractors.

Flexible Integration with Your Tech Stack

Rallied connects to a wide array of tools including ConnectWise, Autotask, HaloPSA, Datto RMM, and more. This flexibility allows it to work seamlessly within your existing infrastructure, ensuring that it complements your workflow without significant changes.

Boosting MSP Efficiency

Rallied AI enables MSPs to manage high volumes of tickets without the need for additional L1 staff. By automating routine tasks, it conserves valuable time and resources, ensuring that engineers can focus on strategic initiatives that enhance service offerings.

Reducing Operational Costs

For growing MSPs, the cost of hiring another L1 technician can exceed $50,000 annually. Rallied provides a cost-effective solution by handling a significant volume of tickets autonomously, translating into substantial savings for the business.

Enhancing Service Delivery

Rallied’s ability to resolve tickets in real-time ensures that clients receive immediate support, improving response times and customer satisfaction. This leads to stronger client relationships and a better overall reputation for your MSP.

Simplifying IT Workflows

With Rallied, IT workflows become much more streamlined. It can automate onboarding and offboarding processes, reducing the manual workload and ensuring that no critical steps are missed when managing user accounts.

What if it breaks something?

You have full control over what Rallied can do autonomously. You can set parameters that dictate when it needs human intervention, allowing for a gradual expansion of its capabilities as you gain confidence in its operations.

We've tried AI tools before; how is Rallied different?

Rallied is designed to require minimal setup and no dedicated full-time admin. Unlike other tools that demand extensive training and management, Rallied integrates quickly and begins working effectively within days, rather than months.

Can Rallied integrate with my existing tools?

Yes, Rallied connects seamlessly with a broad range of platforms including ConnectWise, Autotask, and various RMM tools. This ensures that it can fit right into your existing infrastructure without disrupting your current workflows.

How quickly can I get started with Rallied?

After a kickoff call to map your stack and define workflows, Rallied can be deployed within the same week. You will benefit from a 30-day free trial during which a forward-deployed engineer will assist in setting up custom integrations and tuning workflows.