Flidget

Flidget is a proactive retention intelligence platform built specifically for SaaS founders and small teams who are tired of discovering churn after the damage is already done. Unlike traditional analytics tools that only report on churn after a user has left, Flidget provides real-time, predictive signals that tell you who is about to leave before they make that final decision. The core innovation is a live risk scoring system that labels every user in your product as Healthy, Risky, or Drifting, accompanied by a plain English explanation. Instead of seeing a cryptic score drop, your team sees actionable insights like "last active 9 days ago, never completed onboarding." This means you wake up every morning knowing exactly who needs a nudge today.

Flidget also revolutionizes how you capture exit feedback. When a user clicks cancel, a short chat interface opens right there on your cancel page with no redirects or impersonal dropdown menus. Users can type or speak for ten seconds in their own words, and that reason lands tagged in your dashboard, ready for immediate action. Both drift signals and exit reasons live in one unified dashboard. You can filter by churn reason, read full transcripts of voice or text replies, fire a rescue email from your own domain, and queue win-back candidates without ever opening another tool.

Built for growth-minded startups, Flidget takes just ten minutes to set up with a single npm install. It works seamlessly with Stripe, Paddle, Lemon Squeezy, or any custom billing setup. The product is designed to stop silent churn from draining your monthly recurring revenue (MRR) by giving you the context you need to intervene at the right moment. With a free plan available and paid plans starting at $29 per month, Flidget makes enterprise-grade retention capabilities accessible to any scaling SaaS business.

Drift Scoring with Plain English Reasons

Every user in your product gets a live risk score categorized as Healthy, Risky, or Drifting. Unlike generic scoring systems, Flidget provides a plain English reason attached to each score. For example, instead of "score dropped to 48," your team sees "last active 9 days ago, never completed onboarding." This eliminates guesswork and tells your team exactly what is wrong and what action to take before it is too late.

Retention Copilot for Moment of Exit Feedback

The moment someone clicks cancel, a short chat opens right there on your cancel page with no redirects or impersonal forms. Users can type or speak for ten seconds in their own words to explain why they are leaving. That reason lands tagged in your dashboard, categorized by themes like pricing, competitor, features, bugs, or other. This captures authentic feedback that dropdown menus and surveys never can.

Unified Retention Dashboard

Both drift signals and exit reasons live in one place. You can filter by churn reason, read full transcripts of typed or voice conversations, fire a rescue email from your own domain, and queue win-back candidates without opening another tool. The dashboard shows completions, top churn reasons, win-back queue counts, and recent conversations all in one view.

One-Click Win-Back Queue

When a user cancels and their feedback indicates high intent for return, Flidget automatically adds them to a win-back queue. You can route high-intent exits based on specific reasons like pricing or missing features. This allows your team to prioritize outreach to users who are most likely to return with the right intervention.

Proactive Churn Prevention for SaaS Founders

SaaS founders can wake up each morning knowing exactly which users are drifting away before they cancel. Instead of guessing from a dashboard, founders see plain language signals like "9 days inactive, never used invite_teammate." This allows them to send timely, contextually relevant check-ins or rescue emails that feel personal and helpful, not like cold outreach. The result is a significant reduction in silent churn that would otherwise drain MRR.

Capturing Authentic Exit Reasons for Product Teams

Product teams can finally learn the real reasons users leave instead of relying on biased survey data or dropdown guesses. When a user cancels, they type or speak for ten seconds in their own words. The feedback lands tagged and categorized in the dashboard. Product managers can filter by churn reason, read full transcripts, and identify patterns like pricing objections, missing features, or competitor moves that inform the product roadmap.

Scaling Customer Success for Small Teams

Small customer success teams can manage retention without needing a large staff or multiple tools. Flidget consolidates drift signals and exit reasons into one dashboard. Team members can filter by churn reason, read transcripts, and fire rescue emails from their own domain. The win-back queue automatically prioritizes high-intent users, so the team focuses their limited time on users most likely to return.

Improving Onboarding and Feature Adoption

Growth teams can use drift signals to identify users who never reached key features or completed onboarding. When a user is flagged as Drifting with a reason like "never used invite_teammate," the team can trigger automated onboarding sequences or personalized outreach. This turns a potential churn event into an opportunity to demonstrate value and increase activation rates.

How long does it take to set up Flidget?

It takes approximately ten minutes to set up Flidget. You run a single npm install command, add your public key, and call Flidget.init once. Drift signals and exit capture start working from that point. The integration works with Stripe, Paddle, Lemon Squeezy, or any custom billing setup, making it simple for any SaaS team to deploy.

What is the difference between Healthy, Risky, and Drifting scores?

Healthy means a user has a 0 to 29 percent churn risk, showing recent activity and key feature usage. Risky means a 30 to 60 percent risk with engagement dropping, indicating the user is still saveable with a timely nudge. Drifting means over 60 percent risk, signaling the user is inactive and likely to cancel without intervention. Each score comes with a plain English reason explaining the specific behavior driving the score.

How does the Retention Copilot capture exit feedback?

When a user clicks cancel on your pricing or billing page, a short chat interface opens right there with no redirects. Users can either type or speak for ten seconds in their own words to explain why they are leaving. The response lands tagged in your dashboard, categorized by themes like pricing, competitor, features, bugs, or other. You can read full transcripts and filter by reason to take immediate action.

Can I use Flidget with any billing system?

Yes. Flidget works with Stripe, Paddle, Lemon Squeezy, or any custom billing setup. The integration is billing-agnostic, so you can implement it regardless of your payment infrastructure. The npm package handles the connection, and you only need to add your public key for activation.

Flidget offers a free plan that lets you hear your first exit reason at no cost. Paid plans start at $29 per month for teams that need full access to drift detection, retention copilot features, and the unified dashboard. The free plan is designed for small teams to test the product, while paid plans scale with your user base and retention needs.