AskLettie

About AskLettie

AskLettie is the intelligent property management co-pilot that transforms chaotic tenant maintenance into a streamlined, automated process. Built for forward-thinking landlords and letting agencies across the UK, it leverages the power of AI and the ubiquity of WhatsApp to provide 24/7 tenant triage. The core mission is to give property professionals their most valuable asset back: time. Instead of fielding disruptive calls and managing manual logs, Lettie handles the entire front-line conversation. Tenants report issues via WhatsApp, where Lettie's expert-grade AI engages them, logs the problem, assesses urgency using visual analysis of photos, and even guides them through simple self-fixes. Every interaction is automatically time-stamped and compiled into clear, compliance-ready reports within a central dashboard. This isn't just about convenience; it's a strategic upgrade. With looming legislation like the Renters' Right Act and Awaab's Law, Lettie provides the automatic audit trail and centralized evidence locker needed to prove due diligence, turning compliance from a major worry into an automated strength. It scales effortlessly with your portfolio, ensuring every property, from a single let to a large agency's portfolio, receives instant, professional, and logged support.

Features of AskLettie

24/7 AI Triage via WhatsApp

Lettie operates on the platform your tenants already use daily, requiring no app downloads. Its AI is available around the clock to instantly receive, categorize, and respond to maintenance requests. This cuts out call chaos, provides tenants with immediate acknowledgment, and ensures no issue goes unreported, even outside of business hours. The conversation is natural and professional, mimicking a human property manager's initial response.

Visual AI Analysis & Severity Assessment

This feature eliminates guesswork and endless back-and-forth messages. When a tenant sends a photo of an issue, Lettie's AI analyses the image to instantly identify the fault—be it damp, a broken appliance, or structural damage—and assesses its severity. Trained on thousands of real maintenance cases, it can prioritize emergencies and provide accurate initial diagnostics, speeding up the entire repair workflow.

Automatic Compliance Audit Trail

Every single interaction is automatically logged into an un-editable, time-stamped record. This includes tenant messages, AI replies, severity assessments, and any actions taken. This builds a perfect, continuous compliance record for each property, providing irrefutable evidence of prompt action for regulations like Awaab's Law and creating a ready-to-export history for any legal or audit requirement.

Centralized Evidence Locker & 1-Click Reports

All your property documentation and proof live in one secure, organized dashboard. Attach repair invoices, gas safety certificates, and add private notes. Lettie then uses this logged data to generate clean, professional maintenance reports for any tenant or property with a single click. This turns scattered information into audit-ready, actionable insights instantly.

Use Cases of AskLettie

For Self-Managing Landlords

Individual landlords wearing multiple hats use Lettie to reclaim evenings and weekends. It acts as their always-on virtual assistant, handling tenant queries, logging issues, and creating an automatic paper trail. This is crucial for staying compliant with new regulations without spending hours on admin, allowing them to scale their portfolio confidently while maintaining a high standard of service.

For Letting & Property Agencies

Agencies leverage Lettie to scale their operations and provide consistent, instant service across hundreds of properties. It standardizes the initial triage process, filters out simple queries tenants can self-solve, and ensures only prioritized, validated issues are escalated to human staff. This drastically reduces call volume, improves team efficiency, and enhances client satisfaction with a tech-forward, professional image.

Ensuring Proactive Compliance

With legislation like the Renters' Right Act emphasizing the need for documented, prompt action, Lettie is a proactive compliance engine. It automatically collects and timestamps all necessary data to prove a landlord acted swiftly and responsibly. This transforms compliance from a reactive, stressful scramble during an audit into a calm, automated byproduct of daily operations.

Improving Tenant Satisfaction & Retention

By providing instant, 24/7 communication via a preferred channel, Lettie directly addresses the top tenant frustration: slow response times. It engages tenants immediately, guides them through simple fixes with on-demand manuals, and keeps them informed. This professional, responsive experience reduces frustration, builds trust, and is a powerful tool for increasing tenant retention rates.

Frequently Asked Questions

How does Lettie handle emergency maintenance issues?

Lettie's AI is trained to identify high-severity issues through conversation and visual analysis of photos. When an emergency is detected—such as a major leak, gas smell, or electrical hazard—it immediately notifies the landlord or designated property manager via the dashboard and can instruct the tenant on critical immediate steps, ensuring the fastest possible human response to serious situations.

Do my tenants need to download a new app?

No. Lettie operates entirely through WhatsApp, a platform over 90% of UK adults already use. Tenants simply message a dedicated Lettie number. There is no need for them to download, sign up for, or learn a new app, which guarantees higher adoption rates and a seamless, frictionless experience from the very first report.

Is my data and the audit trail secure?

Yes. All data is securely stored and the audit trail is designed to be un-editable, providing a robust legal record. The centralized evidence locker keeps your certificates, invoices, and notes in one secure place. This system is built to meet the standards required for compliance evidence, giving you confidence in its integrity and security.

Can Lettie help with upcoming regulations like Awaab's Law?

Absolutely. Awaab's Law requires landlords to prove they acted on damp and mould reports promptly. Lettie is specifically designed for this, automatically creating a time-stamped log from the very first tenant message. This provides the clear, chronological evidence needed to demonstrate compliance and show you acted with due speed and diligence.

Pricing of AskLettie

AskLettie offers simple, transparent pricing to scale with your portfolio. All plans include core features like 24/7 AI triage via WhatsApp, full dashboard access, and complete issue logging.

Starter Plan: Priced at £10 per month (or £5/month when paid yearly). This plan is ideal for smaller portfolios, supporting up to 2 properties with up to 3 tenants per property. It includes automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10/month when paid yearly). This plan is designed for growing portfolios and professional landlords, offering higher capacity limits for more properties and tenants. New users can get 50% off their first 3 months with the coupon code FIRST3.