AskLettie

AskLettie is the intelligent property management co-pilot engineered to transform chaotic tenant maintenance into a streamlined, automated process. Built specifically for forward-thinking landlords and letting agencies across the UK, it leverages the power of expert-grade AI and the ubiquity of WhatsApp to provide 24/7 tenant triage. The core mission is to give property professionals their most valuable asset back: time. Instead of fielding disruptive calls and managing manual logs, Lettie handles the entire front-line conversation. Tenants report issues via WhatsApp, where Lettie's AI engages them, logs the problem, assesses urgency using visual analysis of photos, and guides them through simple self-fixes. Every interaction is automatically time-stamped and compiled into clear, compliance-ready reports within a central dashboard. This is a strategic upgrade for your portfolio. With looming legislation like the Renters' Right Act and Awaab's Law, Lettie provides the automatic audit trail and centralized evidence needed to prove due diligence, turning compliance from a major worry into an automated strength. It scales effortlessly, ensuring every property, from a single let to a large agency's portfolio, receives instant, professional, and logged support, allowing you to focus on growth.

24/7 AI Triage via WhatsApp

Lettie provides instant, expert-grade tenant support on a platform they already use every day. Tenants report issues via WhatsApp, where the AI engages them in conversation, asks clarifying questions, assesses urgency, and logs the complete request—all without a single disruptive phone call to you. This seamless integration means no new apps for tenants to download, ensuring high adoption and satisfaction from day one.

Visual AI Analysis & Expert Triage

Our AI doesn't just read text; it analyzes photos. When a tenant sends a picture of an issue, Lettie's visual AI identifies faults and assesses severity, cutting out guesswork and endless back-and-forth messages. Trained on thousands of real maintenance cases and appliance manuals, it triages problems with expert precision, categorizing them and routing them appropriately for a clear, prioritized action list.

Automatic Compliance Audit Trail

Every single tenant message, AI reply, and action taken is automatically time-stamped and compiled into an un-editable log within your central dashboard. This creates a perfect, automatic audit trail for compliance, directly addressing legislation like Awaab's Law by providing the data to prove you acted swiftly. Turn compliance from a manual chore into an automated, worry-free strength.

Centralized Dashboard & 1-Click Reports

Gain calm control over your entire portfolio from one intuitive web dashboard. View all logged issues, their status, and priority at a glance. Instantly export clean, professional maintenance reports for any tenant or property with a single click, making handing over to contractors or providing evidence for audits effortless and immediate.

Scaling a Self-Managing Landlord Portfolio

For landlords managing multiple properties alone, the constant tenant calls and manual logging are a bottleneck to growth. AskLettie automates the frontline, handling routine queries and triage 24/7. This frees up hours each week, allowing the landlord to focus on strategic portfolio expansion, viewings, and renovations instead of administrative firefighting, all while maintaining a professional, compliant service.

Agency-Level Service for Independent Landlords

Independent landlords can now offer the instant, professional response times typically associated with large agencies. Lettie provides tenants with a seamless, always-available channel for reporting issues, dramatically improving tenant satisfaction and retention. This elevated service level helps independent landlords compete effectively, justify premium rents, and build a stronger, more reputable brand.

Streamlining Operations for Letting Agencies

For agencies managing hundreds of properties, manual processes are a major cost center. AskLettie integrates seamlessly, acting as a first-line support team that never sleeps. It standardizes issue reporting, automatically prioritizes emergencies, and creates flawless audit trails for every property. This reduces operational overhead, minimizes human error, and allows human agents to focus on complex, high-value tasks.

Ensuring Proactive Compliance & Risk Mitigation

With stringent new regulations like the Renters' Right Act, proving due diligence is critical. AskLettie automatically builds the evidence locker you need. From timestamped logs proving prompt response to Awaab's Law, to organized records of all communications and actions, it transforms compliance from a reactive, stressful scramble into a proactive, automated process that protects your business.

How does AskLettie work with WhatsApp?

AskLettie operates as a dedicated business number on WhatsApp. After signing up, you invite your tenants to message this number. They then report issues in a natural chat conversation. Our AI, Lettie, engages with them directly within WhatsApp—asking questions, analyzing photos, and logging the issue—all without the tenant needing to download a separate app or create a new account.

Is my data and my tenants' data secure?

Yes, security and privacy are foundational. All communications are encrypted. Tenant data is processed in accordance with UK data protection regulations (GDPR). The audit logs within your dashboard are un-editable to ensure integrity for compliance purposes. We are committed to being a reliable tool you can trust with your business operations.

Can Lettie really handle emergency situations?

Absolutely. Lettie's expert-grade AI is specifically trained to identify high-urgency and emergency issues, such as a boiler failure or a major leak. It immediately recognizes these critical problems, logs them as emergencies in your dashboard, and can be configured to alert you or your designated contractor instantly via SMS or email, ensuring a rapid human response.

What if a problem is too complex for the AI to resolve?

Lettie is designed as a triage and logging co-pilot. For complex issues it cannot resolve, it expertly collects all relevant information (description, photos, tenant availability) and creates a perfectly detailed ticket in your dashboard. It then informs the tenant that the issue has been escalated to you or your maintenance team, ensuring a smooth handoff.

AskLettie offers simple, transparent pricing designed to scale with your portfolio. All plans include core features like AI Triage via WhatsApp, the Web Dashboard, Automatic Audit Trails, and Automated Tenant Onboarding. You can choose monthly or annual billing (with two months free on annual plans). A popular plan is the Professional tier, priced at £20 per month, which covers everything you need for up to 8 properties. For larger portfolios, Portfolio and custom Agency plans are available. You can start with a free demo and there are no hidden fees, with the ability to cancel anytime.