AskLettie vs OurSharedPlace

24/7 AI Triage via WhatsApp

Lettie provides instant, expert-grade tenant support on a platform they already use every day. Tenants report issues via WhatsApp, where the AI engages them in conversation, asks clarifying questions, assesses urgency, and logs the complete request—all without a single disruptive phone call to you. This seamless integration means no new apps for tenants to download, ensuring high adoption and satisfaction from day one.

Visual AI Analysis & Expert Triage

Our AI doesn't just read text; it analyzes photos. When a tenant sends a picture of an issue, Lettie's visual AI identifies faults and assesses severity, cutting out guesswork and endless back-and-forth messages. Trained on thousands of real maintenance cases and appliance manuals, it triages problems with expert precision, categorizing them and routing them appropriately for a clear, prioritized action list.

Automatic Compliance Audit Trail

Every single tenant message, AI reply, and action taken is automatically time-stamped and compiled into an un-editable log within your central dashboard. This creates a perfect, automatic audit trail for compliance, directly addressing legislation like Awaab's Law by providing the data to prove you acted swiftly. Turn compliance from a manual chore into an automated, worry-free strength.

Centralized Dashboard & 1-Click Reports

Gain calm control over your entire portfolio from one intuitive web dashboard. View all logged issues, their status, and priority at a glance. Instantly export clean, professional maintenance reports for any tenant or property with a single click, making handing over to contractors or providing evidence for audits effortless and immediate.

Intelligent Booking Calendar

Coordinate property usage with a powerful, shared calendar designed for fairness and clarity. Set custom approval rules and member quotas to ensure equitable access. Prevent double-bookings by seamlessly exporting your calendar via iCal to major platforms like Airbnb, VRBO, Google Calendar, and Apple Calendar. The system provides automatic notifications for calendar changes, keeping everyone in the loop and eliminating scheduling conflicts before they happen.

Unified Financial Hub

Transform shared finances from a point of confusion into a model of transparency. Track all shared expenses, rental income, and member contributions in one centralized ledger. The platform provides automatic settlement suggestions to minimize the number of transactions needed between members, and features a one-click annual reset for easy financial cleanups. See who paid for what and who owes money at a glance.

Collaborative Property Blog & Knowledge Base

Preserve your property's institutional knowledge and streamline communication with a private, member-only blog. Share maintenance notes, property updates, how-to guides, and local recommendations. Support for embedded images and private YouTube videos makes it easy to create visual tutorials. Coupled with a recurring to-do list feature, this ensures critical tasks and valuable information are never lost.

Integrated Member & Guest Portal

Manage your entire community with role-based permissions for admins, members, and guests. Invite family and friends to a secure, centralized hub that houses a contact directory for service providers, a document repository for contracts and manuals, and a discussion board for threaded conversations. This creates a single source of truth for your property's ecosystem.

Scaling a Self-Managing Landlord Portfolio

For landlords managing multiple properties alone, the constant tenant calls and manual logging are a bottleneck to growth. AskLettie automates the frontline, handling routine queries and triage 24/7. This frees up hours each week, allowing the landlord to focus on strategic portfolio expansion, viewings, and renovations instead of administrative firefighting, all while maintaining a professional, compliant service.

Agency-Level Service for Independent Landlords

Independent landlords can now offer the instant, professional response times typically associated with large agencies. Lettie provides tenants with a seamless, always-available channel for reporting issues, dramatically improving tenant satisfaction and retention. This elevated service level helps independent landlords compete effectively, justify premium rents, and build a stronger, more reputable brand.

Streamlining Operations for Letting Agencies

For agencies managing hundreds of properties, manual processes are a major cost center. AskLettie integrates seamlessly, acting as a first-line support team that never sleeps. It standardizes issue reporting, automatically prioritizes emergencies, and creates flawless audit trails for every property. This reduces operational overhead, minimizes human error, and allows human agents to focus on complex, high-value tasks.

Ensuring Proactive Compliance & Risk Mitigation

With stringent new regulations like the Renters' Right Act, proving due diligence is critical. AskLettie automatically builds the evidence locker you need. From timestamped logs proving prompt response to Awaab's Law, to organized records of all communications and actions, it transforms compliance from a reactive, stressful scramble into a proactive, automated process that protects your business.

Scaling a Multi-Family Vacation Home Legacy

A growing family with three branches co-owns a lake house. They use OurSharedPlace to establish clear booking rules, automatically track contributions for a new roof, maintain a digital manual for the complex irrigation system, and share photos from each visit on the property blog. This scales management as the family grows, preserving harmony for the next generation.

Streamlining a Friends' Investment Property Syndicate

A group of friends purchases a ski condo as an investment. They leverage the platform to manage rental calendar sync with VRBO, transparently split rental income and unexpected repair bills, store their LLC operating agreement, and coordinate off-season maintenance weeks through the task list, turning a complex investment into a smoothly run asset.

Onboarding New Co-Owners Seamlessly

When a new member buys into a shared beach property, the admin invites them to OurSharedPlace. The new owner instantly accesses years of archived maintenance logs, homeowner association documents, preferred vendor contacts, and house rules, dramatically reducing the onboarding time and learning curve to become a responsible steward.

Centralizing Communication for Dispersed Owners

Owners living in different time zones struggle with email chains and missed texts about property issues. They move all communication to the Discussion Board, where topics are organized, searchable, and notify members via email. This ends fragmented conversations and ensures nothing falls through the cracks.

AskLettie is the intelligent property management co-pilot engineered to transform chaotic tenant maintenance into a streamlined, automated process. Built specifically for forward-thinking landlords and letting agencies across the UK, it leverages the power of expert-grade AI and the ubiquity of WhatsApp to provide 24/7 tenant triage. The core mission is to give property professionals their most valuable asset back: time. Instead of fielding disruptive calls and managing manual logs, Lettie handles the entire front-line conversation. Tenants report issues via WhatsApp, where Lettie's AI engages them, logs the problem, assesses urgency using visual analysis of photos, and guides them through simple self-fixes. Every interaction is automatically time-stamped and compiled into clear, compliance-ready reports within a central dashboard. This is a strategic upgrade for your portfolio. With looming legislation like the Renters' Right Act and Awaab's Law, Lettie provides the automatic audit trail and centralized evidence needed to prove due diligence, turning compliance from a major worry into an automated strength. It scales effortlessly, ensuring every property, from a single let to a large agency's portfolio, receives instant, professional, and logged support, allowing you to focus on growth.

OurSharedPlace is the definitive digital operating system for the modern co-ownership movement. It is built for families, friends, and investment groups who share a vacation property and are ready to scale their management beyond chaotic spreadsheets, endless group texts, and scattered emails. This platform transforms a fragmented, reactive process into a streamlined, proactive system, centralizing every critical aspect of property coordination into one intuitive, shared hub. OurSharedPlace empowers groups to shift their focus from administrative overhead to maximizing enjoyment and connection. By providing professional-grade tools for fair scheduling, transparent financial tracking, organized knowledge preservation, and seamless communication, it turns a shared asset from a source of potential conflict into a scalable cornerstone for legacy and togetherness. It's designed for forward-thinking groups who understand that the true value of their investment is unlocked not by managing complexities, but by seamlessly orchestrating them.

How does AskLettie work with WhatsApp?

AskLettie operates as a dedicated business number on WhatsApp. After signing up, you invite your tenants to message this number. They then report issues in a natural chat conversation. Our AI, Lettie, engages with them directly within WhatsApp—asking questions, analyzing photos, and logging the issue—all without the tenant needing to download a separate app or create a new account.

Is my data and my tenants' data secure?

Yes, security and privacy are foundational. All communications are encrypted. Tenant data is processed in accordance with UK data protection regulations (GDPR). The audit logs within your dashboard are un-editable to ensure integrity for compliance purposes. We are committed to being a reliable tool you can trust with your business operations.

Can Lettie really handle emergency situations?

Absolutely. Lettie's expert-grade AI is specifically trained to identify high-urgency and emergency issues, such as a boiler failure or a major leak. It immediately recognizes these critical problems, logs them as emergencies in your dashboard, and can be configured to alert you or your designated contractor instantly via SMS or email, ensuring a rapid human response.

What if a problem is too complex for the AI to resolve?

Lettie is designed as a triage and logging co-pilot. For complex issues it cannot resolve, it expertly collects all relevant information (description, photos, tenant availability) and creates a perfectly detailed ticket in your dashboard. It then informs the tenant that the issue has been escalated to you or your maintenance team, ensuring a smooth handoff.

How does OurSharedPlace prevent double-bookings?

OurSharedPlace provides a master calendar for all co-owner bookings. You can export this calendar as a secure iCal feed and import it into external platforms like Airbnb, VRBO, and your personal Google or Apple Calendar. These platforms then block off dates booked internally, and conversely, bookings made on those platforms sync back to block dates on your OurSharedPlace calendar, creating a two-way shield against scheduling conflicts.

Is my property and financial data secure and private?

Yes. Security and privacy are foundational. Your OurSharedPlace site is private and accessible only to the members you invite. We employ role-based permissions, so guests, members, and admins see only what they need. All data is encrypted, and we do not sell or share your property information with third parties.

What if we also rent our property to the public?

OurSharedPlace is built for this. Optional features allow you to sync your calendar with major rental platforms (Airbnb, VRBO, etc.) to prevent double-bookings. You can also create a public-facing booking page that showcases your property's photos and amenities, allowing guests to submit booking requests directly into your system.

Can we try it before committing financially?

Absolutely. We offer a full-featured 14-day free trial with no credit card required. This gives your entire co-ownership group ample time to explore the platform, import your calendar, test the financial tools, and see if it transforms your management workflow before any annual subscription begins.

AskLettie is an AI property assistant that automates tenant maintenance and triage through WhatsApp, operating within the proptech and property management software category. Users often explore alternatives to find a solution that aligns perfectly with their budget, portfolio size, or specific operational needs, such as integration with existing tools or a preference for a different communication platform. When evaluating options, it's crucial to look for a solution that not only automates communication but intelligently manages the workflow. Key considerations should include 24/7 availability, the ability to handle visual information for accurate diagnostics, and robust compliance logging that scales effortlessly with your growth. The right tool should act as a strategic partner, turning tenant management from a time sink into a scalable advantage.

OurSharedPlace is a modern co-ownership platform designed to streamline the management of shared vacation properties. It centralizes bookings, finances, and communication into a single hub, moving groups from chaotic coordination to proactive, scalable management. Users often explore alternatives for various reasons, such as budget constraints, specific feature requirements, or the need for a platform that integrates with their existing tech stack. Some groups may initially seek simpler, single-purpose tools before realizing the need for a comprehensive operating system. When evaluating options, prioritize platforms that offer true centralization, not just isolated tools. Look for solutions that scale with your group's complexity, provide transparent financial tracking, and reduce administrative friction to maximize enjoyment of your shared asset.