LiveChat

About LiveChat

LiveChat provides the Chat Summary app, utilizing OpenAI's advanced natural language processing technology to automatically generate summaries from chat transcripts. This innovative feature saves time for customer support teams by condensing essential information, ensuring users stay informed without reading lengthy discussions. It’s an invaluable tool for enhancing productivity.

Chat Summary offers various pricing plans, including a free 10k token trial. Monthly subscriptions range from $8 for Lite, $24 for Plus, to $40 for Premium, which provide users with 1 million to 5 million tokens monthly. Upgrading brings enhanced capabilities and flexible usage to maximize the summary generation process.

The user interface of LiveChat’s Chat Summary app presents a clean, organized layout, ensuring ease of navigation. Users can effortlessly access features like summary generation and report tracking, all curated to create a seamless experience. This user-friendly design emphasizes efficiency, driving higher user engagement and satisfaction.

How LiveChat works

Users begin by signing up for LiveChat and installing the Chat Summary app. Once integrated, the app automatically generates summaries when chats are archived or based on selected tags. Users can also manually create summaries if needed. The dedicated reports section provides easy tracking of generated summaries and token usage, allowing users to manage their resources effectively.

Key Features for LiveChat

Automatic Summary Generation

The automatic summary generation feature of LiveChat’s Chat Summary utilizes OpenAI's technology to create concise summaries from chat transcripts seamlessly. By summarizing interactions automatically, users experience considerable time savings while ensuring they stay informed about key points, enhancing overall productivity and efficiency.

Reports Section

LiveChat's Chat Summary includes a comprehensive reports section where users can view past summaries, chat IDs, thread IDs, and token consumption. This feature enhances transparency, enabling users to track their interactions and manage their resources efficiently, ensuring they maximize the use of their tokens for future summaries.

Token Management

Chat Summary offers a flexible token management system, allowing users to start with 10k free tokens and top up as needed. This model encourages efficient usage, giving users greater control over their summary generation process while adapting to their specific needs and enhancing the overall user experience.