Cardina

About Cardina

Cardina offers innovative screen sharing features that empower customer support agents to engage visually with clients in real-time. Users can easily guide customers through troubleshooting, onboarding, and issue resolution directly from their phones, improving satisfaction and efficiency significantly.

Cardina provides flexible pricing plans tailored to various business needs, ensuring value across subscriptions. Each plan offers unique benefits, including enhanced screen sharing capabilities and priority support, making upgrading a worthwhile investment for businesses aiming to streamline customer interactions and boost productivity.

Cardina features a user-friendly interface designed for seamless interactions and a smooth browsing experience. The layout simplifies navigation, enabling users to access powerful tools effortlessly. With intuitive controls, Cardina enhances the support process, ensuring that agents can assist customers quickly and efficiently.

How Cardina works

Users begin their journey with Cardina by signing up and completing a simple onboarding process. Once onboarded, they can access the platform for real-time screen sharing and collaborative support sessions. Agents can draw on the customer’s screen or navigate through workflows, facilitating a direct and engaging customer experience.

Key Features for Cardina

Real-Time Screen Sharing

Cardina’s real-time screen sharing feature allows customer support agents to view and interact with clients’ screens live. This unique capability simplifies troubleshooting and onboarding processes, significantly reducing resolution times and enhancing customer experience, a testament to Cardina’s innovative approach to personalized support.

Session Replay

The session replay feature of Cardina offers organizations valuable insights by allowing agents to review past interactions. This capability not only aids in training but also ensures continuous improvement in support processes, making Cardina an essential tool for enhancing service quality and awareness.

Security Control

Cardina’s robust security control features empower users with the ability to manage data access meticulously. Agents can access sensitive information only with explicit customer consent, providing peace of mind and ensuring compliance while enhancing customer trust and brand integrity.