Knowmax
About Knowmax
Knowmax is an innovative AI-driven knowledge management platform designed to enhance customer experience (CX) for businesses across various industries. By leveraging contextual and actionable knowledge, it streamlines service delivery and training, ensuring agents have the information they need at their fingertips, thus solving common knowledge gaps.
Knowmax offers several pricing plans tailored for different business needs, starting with a basic tier that provides essential features. Upgrading unlocks advanced functions like integrations and enhanced analytics, ensuring your CX teams have all the tools needed for success. Special discounts may also be available for annual subscriptions.
Knowmax features a user-friendly interface that delivers a seamless browsing experience. With easy navigation and intuitive design elements, users can quickly engage with the platform's core functionalities. Unique features enhance overall efficiency, making it simpler for agents to access knowledge and troubleshoot customer inquiries effectively.
How Knowmax works
Users interact with Knowmax through a straightforward onboarding process, which familiarizes them with the platform's features. Once onboarded, they can easily navigate the intuitive interface to access their knowledge base, utilize cognitive decision trees, and create visual guides. The platform allows users to integrate their existing tools while ensuring effortless knowledge retrieval and sharing, enhancing overall customer service efficiency.
Key Features for Knowmax
Cognitive Decision Trees
Cognitive Decision Trees are a standout feature of Knowmax, providing a no-code solution for creating interactive workflows. This functionality simplifies complex standard operating procedures into clear, actionable steps, enabling agents to provide faster, mistake-proof resolutions, ultimately improving customer satisfaction and operational efficiency.
AI Content Migration
Knowmax's AI Content Migration feature allows for fast and seamless transfer of existing knowledge bases into the platform. By automating this process, Knowmax minimizes manual effort and errors, ensuring a smooth transition and preserving valuable content to enhance overall knowledge management for businesses.
Omnichannel Knowledge Base
The Omnichannel Knowledge Base feature enables Knowmax users to create and distribute self-help guides across multiple digital channels. This approach empowers customers to assist themselves, reducing their reliance on agents and increasing operational efficiency while providing a consistent brand experience across all touchpoints.
